At Underdog Sports Basketball Training LLC, our primary goal is to deliver unparalleled service to our community. To maintain this exceptional standard, we kindly request that everyone adhere to the policies set forth below. Doing so ensures a positive, safe, and enriching experience for all participants.

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CODE OF CONDUCT & TERMINATION POLICY

Underdog Sports Basketball Training LLC reserves the right to terminate its relationship with any client at the organization’s sole discretion. This includes, but is not limited to, instances of inappropriate behavior, failure to adhere to company policies, non-payment of services, or any actions deemed harmful to the integrity or operations of the organization.

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All clients and guardians are expected to demonstrate respectful behavior toward trainers, staff, and other participants. Disruptive, unsafe, or disrespectful conduct (including verbal or physical abuse) may result in immediate dismissal from the session or termination of training privileges without refund.

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In the event of termination, any unused sessions in a client’s package will be forfeited, and no refunds will be provided. By completing program registration and waivers, clients acknowledge and agree to this policy.

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PURCHASED PACKAGES

Once a package is purchased, it is non-refundable and non-transferable to other clients. Package sessions must be used exclusively by the purchasing client and cannot be shared among multiple participants.

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Please note the expiration date, which is 6 months from the date of purchase. All terms and policies take effect immediately upon the purchase of a training package.

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After completing a training package, clients have one week from the date of their last session to renew their commitment and pay the invoice for the new package. Failure to do so will result in the client losing their spot on the Underdog Sports Basketball Training LLC private training roster.

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Clients must redeem at least one (1) training session per calendar month. If they fail to do so, one (1) session will be deducted from their purchased package until all sessions are redeemed.

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In cases of sudden serious illness, family emergencies, or client injury, the monthly minimum session requirement will be waived. This requirement will also be waived in cases of inclement weather or unforeseen gym closures. Please contact Underdog Sports Basketball Training LLC for the final decision.

 

PAYMENT POLICY

All payments must be made in full before the start of any training session or package. Session times will not be reserved until payment is received.

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Accepted forms of payment include debit/credit card, PayPal, Venmo, and ApplePay. Returned or failed payments may result in temporary suspension of services until payment is corrected.

 

PRIVATE TRAINING (DROP-IN)

Clients who purchase private training sessions on an individual basis will be required to pay a deposit to secure their session timeslot. Regarding cancellation, please refer to our Late Cancel/No-Show Policies below.

 

GROUP TRAINING

Participants must complete both registration and waiver forms before attending group programming. In some cases, participants may be asked to sit out until both requirements are fulfilled. Drop-ins may not be accommodated if a session is fully booked.

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Age Requirement: Our 3rd–6th Grade group training program is designed for students in 3rd–6th grade. To ensure the best experience for all participants, 1st and 2nd graders are not eligible to register.

 

Grade Policy: The client’s new academic grade level will take effect immediately after the conclusion of the current academic school year or by June 10th, whichever comes first.

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ATTENDANCE & PUNCTUALITY POLICY

Clients are expected to arrive on time for all training sessions. If a client arrives more than 10 minutes late, the session will end at the scheduled time with no additional time added.

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If a client arrives more than 15 minutes late without prior notice, the session may be forfeited at the discretion of Underdog Sports Basketball Training LLC.

 

LATE CANCEL / NO-SHOW POLICIES

A spot is reserved for every athlete who has pre-booked a session. If you cannot make it to a session you've reserved, you may cancel up to 24 hours before the scheduled start time to qualify for a refund or credit toward your package. This policy applies to both private and group training.

 

Failure to notify Underdog Sports Basketball Training LLC of a cancellation will result in automatic forfeiture of the session, with no eligibility for refund.

 

If a participant does not attend a scheduled session without prior notice, they will be considered a no-show and will not be eligible for refunds or transfers.

 

Private Training

• The deposit is non-refundable if a cancellation occurs within 24 hours of the scheduled time (for drop-in private sessions only).

• Clients who purchase a package will be granted one (1) emergency cancellation per package that can be used for cancellations made within the 24-hour window.

• Once the emergency has been used, any subsequent cancellations within the 24-hour window will result in the loss of that session.

 

Group Training

• Late Cancellation: Clients who cancel within 60 minutes of a scheduled group training session will forfeit their session fee.

• Cancellations made within this timeframe are non-refundable and non-transferable.

• Clients are permitted to reschedule a specific group session once. Repeated rescheduling may result in session forfeiture. Final discretion lies with Underdog Sports Basketball Training LLC.

 

INCLEMENT WEATHER / FACILITY CLOSURES

In cases of inclement weather or unexpected gym closures, Underdog Sports Basketball Training LLC will notify clients as soon as possible. Any sessions canceled for these reasons will be rescheduled at no additional cost and will not count against a client’s package.

 

MEDIA RELEASE POLICY

Underdog Sports Basketball Training LLC may capture photos or videos during training sessions for promotional, educational, and social media purposes.

 

By participating in training, clients and guardians grant permission for their likeness to be used unless they submit a written request opting out prior to participation.

 

WAIVER & LIABILITY POLICY

All clients (or guardians, if under 18) must complete a waiver before participating in any training session.

 

This waiver acknowledges the inherent risks associated with physical activity and releases Underdog Sports Basketball Training LLC and its staff from liability for injuries or accidents that occur during participation.