FREQUENTLY ASKED QUESTIONS

VIEW FREQUENTLY ASKED QUESTIONS AND TRAINING POLICIES

What is private basketball training?

Private basketball skills development training offers clients the opportunity to engage in one-on-one sessions with a dedicated trainer. Throughout these sessions, clients benefit from the exclusive focus of the trainer, addressing a range of skills to enhance basketball IQ, on-court abilities, and overall confidence.

How far are you willing to travel?

I'm based in the Lehigh Valley. I am willing to travel 10 miles from my place of residence for a training session.

Where do you conduct your training?

I currently conduct my training at a gym in Bethlehem, PA. Additionally, during the warmer months, I train at local parks in the area.

What's your availability?

My schedule fluctuates throughout the year, and due to the increased demand for my services, there may be times when I am not available. If this occurs, you have the option to join a waitlist, and you will be informed of any openings resulting from cancellations throughout the week(s).

How long are private sessions?

Sessions are an hour in length. If you arrive late to a session we will proceed to train for your scheduled time slot.

Can you explain private training (2+ particpants)?

Private training (2+ participants) is designed for families that have multiple children who wish to train together at the same time. Please refer to the "in-person training" page for pricing options.

What if something last minute comes up and I have to cancel my session? (Cancellation Policy)*

Please refer to our cancellation policy below.

How do I make a payment for my session or package?

I accept Venmo, cash, check, and can also send you an invoice via PayPal which you could pay with a debit/credit card.

I have 2 or more children that are interested in training. Can they work together?

Of course, they can. I would ask that the siblings be similar in skill because we can hinder one's growth if they are more advanced. Please refer to the private training (2+ Participants) pricing packages on the in-person training page.

How do I schedule a session?

Booking a session is done exclusively online with the schedule being released Sunday at noon. Priority for selecting available training slots is given to clients who have purchased training packages, followed by any clients interested who want to purchase an individual session for that week.

What do we work on during our hour session?

Each session is tailored to the client's specific needs. We can work on your overall game together ex. ball handling, footwork, shooting, etc.

What do we work on during our hour session?

Each session is tailored to the client's specific needs. We can work on your overall game together ex. ball handling, footwork, shooting, etc.

What is drop-in private training?

Drop-In Private Training allows clients to book individual sessions throughout the week. These sessions become available to the public on Monday afternoon and require a $40 deposit, which will be applied to your session balance. Please note that the availability of these sessions will vary from week to week.

Is there any type of deposit required for private training?

Yes. Clients who purchase sessions on an individual basis will be required to submit a $40 deposit to secure their training slot. This deposit will partially cover the cost of the session. Your remaining session balance can be paid by Venmo, cash, check, or invoice via PayPal.

How can I be notified of the Underdog Skills Lab sessions?

These sessions are offered periodically throughout the year. Stay informed by signing up for our newsletter and following us on social media for all program updates and announcements.

UNDERDOG BASKETBALL POLICIES

REVIEW OUR OFFICIAL POLICIES FOR ALL TRAINING SERVICES

Underdog Basketball Policies

At Underdog Sports Basketball Training LLC, our primary goal is to deliver unparalleled service to our community. To maintain this exceptional standard, we kindly request everyone to adhere to the rules set forth by Underdog Sports Basketball Training LLC. By doing so, we can ensure a positive and enriching experience for all involved.

TERMINATION POLICY: Underdog Sports Basketball Training LLC reserves the right to terminate its relationship with any client at the organization’s sole discretion. This includes but is not limited to, instances of inappropriate behavior, failure to adhere to company policies, non-payment of services, or any actions deemed harmful to the integrity or operations of the organization.

In the event of termination, any remaining sessions in the client’s package will be forfeited, and no refunds will be issued. Clients acknowledge and agree to this termination policy by purchasing a training package.

PURCHASED PACKAGES: Once a package is purchased, it is non-refundable and non-transferable to other clients. Please be sure to note the expiration date, which is 8 months from the date of purchase. All terms and policies take effect immediately upon the purchase of a training package.

After completing a training package, clients have one week from the date of their last session to renew their commitment and pay the invoice for the new training package. Failure to do so will result in the client losing their spot on the Underdog Sports Basketball Training LLC private training roster.

Clients must redeem at least (1) training session per calendar month. If they fail to do so, (1) session will be deducted from their purchased package or until all sessions are redeemed.

In cases of sudden serious illness, family emergencies, or client injury, the monthly minimum session requirement will be waived. Additionally, the requirement will be waived in circumstances where clients' sessions would be canceled due to inclement weather or unforeseen gym closures. Please inform Underdog Sports Basketball Training LLC for final discretion.

PRIVATE TRAINING (DROP-IN): Clients who purchase private training sessions on an individual basis will be required to pay a deposit to secure their session timeslot. Regarding cancellation, please refer to our late cancel/no-show policies.

GROUP TRAINING: All participants are required to pre-register to secure their spot. Drop-ins for group training sessions may not be accommodated if the sessions are fully booked. For information on cancellations or no-shows, please review the policy outlined below.

GRADE POLICY: The client's new academic grade will take effect immediately upon the conclusion of the current academic school year or by June 10th, whichever comes first.

LATE CANCEL/NO-SHOW POLICIES FOR ALL TRAINING:

All Training

A spot is reserved for every athlete who has pre-booked a session.
If you cannot make it to a session you've reserved, you can cancel it up to 24 hours before the scheduled start time to qualify for a refund or credit towards your package. This policy applies to Private Training, Group Training, Training Packages, Camps, and Clinics.
- Failure by the client or guardian to notify Underdog Sports Basketball Training LLC of a training session cancellation will result in automatic forfeiture of the session, with no eligibility for a refund.

Private Training

The deposit is non-refundable if a cancellation occurs within 24 hours of the scheduled time. For cancellations or rescheduling outside of this 24-hour window, please get in touch with Underdog Sports Basketball Training LLC. (Applicable to drop-in private training only).
Clients who purchase a training package will be granted a single emergency cancellation (per package) that can be utilized for cancellations exceeding the 24-hour timeframe.
- Once the 24-hour window has passed, any cancellation will lead to deducting that session from the client package. (In the case of an already used emergency).

Group Training

Late-Cancellation Policy: Clients who cancel within 60 minutes of a scheduled group training session will forfeit their session fee. Cancellations made within this time frame are nonrefundable and non-transferable to future sessions.
Clients are allowed to reschedule their slot for group session training. Should the need arise to reschedule a specific training slot, it is recommended to do so only once.
- Repeated rescheduling of specific training slots may lead to forfeiture of the session. Please inform Underdog Sports Basketball Training LLC for final discretion.